Thank you for choosing to shop at bestcricketstore.com. We value your satisfaction and are here to assist you.

    If you are not completely satisfied with your purchase, we are happy to help. To initiate a return, please adhere to the following guidelines:

    • Goods must be returned within 7 days from the date of delivery, in unused condition.
    • The items must be returned in their original packaging and at your own expense and risk.
    • We cannot accept goods that have been used, even once, or have had their original manufacturer packaging removed.
    • As the recipient, you have a legal obligation to take reasonable care of the goods while they are in your possession. Failure to comply may result in potential compensation claims against you. This policy applies to all returned goods.
    • Please note that discounted items, such as sale items, are not eligible for returns, refunds, or exchanges unless we have shipped the incorrect product to you.
    • Before sending a return, you must first submit a return request to [email protected].
    • Orders can be canceled prior to packing and shipping, though a restocking fee of 10% may apply to your refund. Customized items, including those that have undergone bat oiling, knocking in, and/or the application of face sheets, cannot be canceled once the customization work has been carried out.
    • Our return policy allows for product returns within 7 days from the delivery date. You may exchange the product for another or request a refund.

    To be eligible for a return, please ensure the following:

    • The product was purchased within the last 7 days.
    • The product is in its original packaging.
    • The product is unused and undamaged.
    • You possess the receipt or proof of purchase.
    • Products failing to meet these criteria will not be considered for return.

    Before sending the product back, please contact us:

    Return the product, along with its original packaging and the receipt or proof of purchase, to the following address:

    Best Cricket Store
    4S100 Rt 59 Suite 18
    Naperville, IL 60563

    Shipping charges:

    The shipping charges associated with returning a product are non-refundable. You are responsible for covering the shipping costs and assuming the risk of loss or damage during transit, both when returning the item and when it is in our possession.

    Additionally, if your original order qualified for free shipping and the refund brings the total order value below the threshold for free shipping, shipping charges will be deducted from the refund amount.

    Damaged items:

    If you have received a damaged product, please contact us immediately for assistance.

    Cricket bats are manufactured using willow, and their durability is subject to proper usage. It is essential for customers to handle the bats correctly to avoid breakage. Consequently, if a customer fails to use the bat appropriately and it breaks due to improper usage, they will be held accountable for the damage incurred.

    Bowling Machines:

    Returned bowling machines that have been opened or turned on within the 7-day return period will incur a minimum restocking fee of 25%.

    Sale items:

    Unfortunately, we cannot offer refunds for sale items. Only regular-priced items are eligible for refunds.

    PayPal Transactions:

    If you cancel your order for any reason and have paid via PayPal, a 3.5% deduction will apply due to PayPal’s policy of not refunding merchant fees after the transaction is processed.

    Contact us:

    If you have any further questions about our Returns and Refunds Policy, please reach out to us:

    By phone: 630-888-9765
    By email: [email protected]
    By visiting this page on our website: https://bestcricketstore.com/contact-us/