Returns & Refunds

Thank you for shopping with us. If you are not completely satisfied with your purchase, here is how returns, exchanges, and refunds work.

Start a Return in 3 Steps

1. Contact us first — email [email protected] or call 630-888-9765 before sending anything back.
2. Ship the item back in its original packaging, unused and undamaged, at your own expense and risk.
3. We will exchange it or refund you once we receive and inspect it.

Return Conditions

• Within 7 days of delivery, in unused condition and original packaging (packaging must not be removed).
• Clearance and sale items are not eligible unless we shipped the wrong product.
• Customized items (bat oiling, knocking-in, face sheets) cannot be canceled once the work is done.
• Orders can be canceled before packing/shipping; a 10% restocking fee may apply.

Where to Send Returns

Best Cricket Store
4 South 100 Route 59, Suite 18
Naperville, IL 60563

Include your receipt or proof of purchase.

Shipping Charges

Return shipping is non-refundable and at your expense and risk. If your original order had free shipping and the refund drops the order value below the free-shipping threshold, shipping charges will be deducted from the refund.

Damaged Items

If your product arrived damaged, contact us immediately. Note: cricket bats are made of willow and need proper handling — breakage from improper use is the customer’s responsibility.

Items Not Eligible for Return

For hygiene reasons: abdominal guards, briefs, boxers, and straps worn directly on the body.

Bowling Machines

Returned bowling machines that have been opened or turned on within the 7-day period incur a minimum 25% restocking fee.

PayPal Transactions

If you paid via PayPal and cancel for any reason, a 3.5% deduction applies because PayPal does not refund merchant fees.